Return your item anytime from the original date of delivery within
the time frame below: If shipment delivery date can not be verified
then refund period starts at time of order reception.
- 10 days for LACE software or DVD items
- 20 days for any
Prior to returning any product, customer must contact our support
Returned Item Condition
Returned items must be in original condition and must include all
original packaging materials. If returned hardware items are visibly
worn or used they may be subject to a 20% restocking fee.
products that are purchased with electronic delivery (ie; "downloaded")
are not refundable.
If an item is returned for reasons other than being defective we
reserve the right to deny refund of shipping charges. All expedited
shipping charges (overnight, second day or third day) are not
refundable. Neurotone will only pay for return shipping charges on
defective items. Neurotone reserves the right to choose the method of
return shipment for defective items.
Your refund will generally be in the same form as the original
purchase payment method. However when the item was purchased with cash
or a check then refund will be in the form of a check. Refunds will be
made within 10 business days of the return.
Please contact Customer Service
for all Return Requests: